Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Email address, phone number (for WhatsApp/Telegram)
• Payment Information: Processed through secure third-party gateways (not stored by us)
• Usage Data: How you interact with our platform, pages visited, features used
• Communication Records: Messages sent via contact forms or direct messaging

2. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process your consultation fee payment
• Grant access to negotiate custom fixed match arrangements with our team
• Communicate with you via WhatsApp/Telegram (paid members only)
• Send service updates and important notifications
• Improve our platform and user experience
• Comply with legal obligations

3. Information Sharing

We do NOT sell your personal information. We may share information with:

• Payment Processors: Pesapal for card/mobile money payments
• Service Providers: Companies that help us operate our platform
• Legal Compliance: When required by law or to protect our rights

4. Data Security

We implement reasonable security measures to protect your information, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure payment processing through PCI DSS compliant gateways
• Limited access to personal information by authorized personnel only
• Regular security audits and updates

Note: While we strive to protect your information, no internet transmission is 100% secure. Use our services at your own risk.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve user experience and functionality

You can control cookies through your browser settings.

6. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Payment records are kept for tax and regulatory compliance.

8. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing activities
• Withdraw consent (where applicable)

To exercise these rights, contact us at info@smartwinofficial.co.uk

9. Children's Privacy

Smart-Win is not intended for users under 18 years of age. We do not knowingly collect information from minors. If we discover we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns, contact us at:

Email: info@smartwinofficial.co.uk
Company: Managed by SyncSphere LLC